You can customize the text that appears at the top of your print-at-home tickets by going to the “Ticket Stock” page and editing the “Default Design” on the left. Whatever you enter into Line 1 through Line 6 will appear at the top of your print-at-home tickets.
We are also able ..Read more
If you have a smartphone or mobile device you can download your tickets on there and show them at the gate/door of the event. Tickets will be scannable from your devices screen. If you are the ticket purchaser, you can also just bring your ID so you can be checked ..Read more
If your tickets never downloaded then don’t worry. We always email you a confirmation with the print-at-home tickets attached. If you return to the website shortly after purchasing tickets, you will notice a button at the upper right of the website that says “View Receipt” . This will show you ..Read more
There are a few ways to get your email confirmation if you did not get one.
First, always check your spam or junk folder to make sure the email confirmation didn’t go there. If you are sure you did not get the email, go to Purplepass.com, scroll to the bottom, and ..Read more
First step is to make sure you have Adobe Acrobat Reader installed, otherwise you will be unable to open the tickets. To check and make sure you have the latest version, please visit: https://get.adobe.com/reader/
If this does not help, using another computer to see if it helps. If you are still ..Read more
If you wish to change your Print-at-home ticket to will call or from will call to print-at-home, you can do so by calling Purplepass Support at 1-800-316-8559 or emailing us support@purplepass.com. Please keep in mind that we can only switch the delivery method if the event organizer has that option ..Read more
Purplepass Ticketing 10981 San Diego Mission Rd. Suite 250 San Diego, CA 92108