To add or change the credit card you have on file with us, go to the “Settings” page at the upper right then “Billing Info” on the left menu. Here is where you can add or change the current card on file. If the card information is not valid or ..Read more
Articles Tagged: expired
I keep getting a message saying my 10 minutes has expired
In order to prevent tickets from being held indefinitely in the cart and ensure that everyone has fair access to tickets, there is a 10 minute time limit for all purchases. You will see a timer counting down on the shopping cart showing how much time is left before your ..Read more
I need to remove an old/expired credit card?
Log into your account on Purplepass. Once you are in, you will see “Profile” at the top. There will be a side menu where you will find “Billing Info”. This will be where you can edit or remove any credit card information you registered with us when signing up as ..Read more