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Articles Tagged: charge

Is there a cost to have Purplepass build my seating map?

It is free of charge for Purplepass to create a map for you.

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Why do I have a charge from Purplepass Ticketing on my credit card?

Purplepass is an event ticketing platform and a ticketing purchase was made recently.  If you have purchased tickets to a festival, concert, class, theater production, or anything that you needed admittance to then that is where the charge is coming from.  If you have any questions regarding which event specifically, ..Read more

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I keep getting an error saying my billing address is incorrect

When purchasing tickets online, the billing address entered must match the address on file with the credit card company.  This is typically the address where the monthly statements are sent.  The rejection message is coming from the bank and not us, so we cannot help resolve this issue.  If you ..Read more

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Support Categories

  • Account Questions 7
  • Assigned Seating 40
  • Box office & Day of event 47
  • Creating, Editing and Managing Events 50
  • Flex Passes 1
  • Getting Started 25
  • Integration and Branding 31
  • Marketing 29
  • Order Questions 39
  • Payments, Settlements & Billing 26
  • Refunds and Exchanges 13
  • Reporting and Stats 9
  • Security and Privacy 7
  • Terms, Policies and Security 9
  • Ticket Stock and Wristbands 17

Popular Topics

  • How do I add special notes or a message to the customer when putting holds on a seat?
  • How do I create a short URL that is easy to put on flyers?
  • How do I use the coupon/discount code I was given?
  • Is it safe to use my credit card through the website?
  • Is Purplepass SSL encrypted?

Latest Topics

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  • How do I create a flex pass?
  • How do I prevent merchandise I am selling online from affecting my venue capacity?
  • Can orders be transferred to another event?
  • Why is it not allowing me to transfer a ticket? (group pass, different price, event from another promoter)?

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