When purchasing the tickets, you have the option to set the Ticket Holder’s name. This is the name the tickets will be held under. As long as your friend has their ID, they will be able to pick up the tickets without any trouble.
Category: Order Questions
Customer Support
Where is the will call window?
Not all events will have a will call unless they have a will call option available. The box office window is typically located near the entrance of the event. Please contact the event organizers beforehand if you have any questions regarding their will call line.
Do I have to print out my ticket? What if I do not have a printer?
If you have a smartphone or mobile device you can download your tickets on there and show them at the gate/door of the event. Tickets will be scannable from your devices screen. If you are the ticket purchaser, you can also just bring your ID so you can be checked ..Read more
My tickets never downloaded after I purchased them
If your tickets never downloaded then don’t worry. We always email you a confirmation with the print-at-home tickets attached. If you return to the website shortly after purchasing tickets, you will notice a button at the upper right of the website that says “View Receipt” . This will show you ..Read more
I never got my email confirmation
There are a few ways to get your email confirmation if you did not get one.
First, always check your spam or junk folder to make sure the email confirmation didn’t go there. If you are sure you did not get the email, go to Purplepass.com, scroll to the bottom, and ..Read more
I am not able to open my tickets or I’m getting an error when I try to print them
First step is to make sure you have Adobe Acrobat Reader installed, otherwise you will be unable to open the tickets. To check and make sure you have the latest version, please visit: https://get.adobe.com/reader/
If this does not help, using another computer to see if it helps. If you are still ..Read more
What is Adobe Acrobat Reader?
Adobe Acrobat reader is a free program that is widely used worldwide to view and print out PDF documents. We use PDF files for the print-at-home tickets so they can be easily viewed and printed on any type of computer or mobile device. We always suggest you use the latest ..Read more
I lost my ticket, now what?
There are many ways to access your tickets. First, a copy of your tickets would be attached to the email confirmation that was sent to you. If you do not have your confirmation email, you can have it resent to you. To do this, go to Purplepass.com, scroll down to ..Read more
Can I change my order from Print-at-home to will call (Or vice versa)?
If you wish to change your Print-at-home ticket to will call or from will call to print-at-home, you can do so by calling Purplepass Support at 1-800-316-8559 or emailing us support@purplepass.com. Please keep in mind that we can only switch the delivery method if the event organizer has that option ..Read more