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Category: Order Questions
Customer Support
Can I bypass PayPal by calling in and placing the order over the phone?
The choice to use PayPal as the payment method is set by the event organizer. We are not able to change that and we are not able to bypass it if you call in to place an order over the phone. However, creating a PayPal account is free, easy, and ..Read more
I do not want to pay by PayPal but that’s the only option – What do I do?
The choice to use PayPal as the payment method is set by the event organizer. We are not able to change that and we are not able to bypass it if you call in to place an order over the phone. However, creating a PayPal account is free, easy, and ..Read more
Can I pay for an order by PayPal?
Paypal can be used to pay for an order if that option is made available by the event organizers.
What form of payment do you accept?
We accept all credit cards including Visa, MasterCard, Discover, and American Express. We also accept PayPal as a payment option when enabled by the event organizer.
Where can I park when I get to the event?
If the parking information is not listed on the event page please contact the event organizer for detailed parking information or check their website. The event organizers contact information will be listed on their event page. It will be in the box to the right.
How do I contact the event organizer?
The event organizers contact information will be listed on their event page. It will be in the box to the right. If there is no contact information shown, then it was not made available by the event organizer. In this case, we suggest trying to search for their website or ..Read more
Why do I have a charge from Purplepass Ticketing on my credit card?
Purplepass is an event ticketing platform and a ticketing purchase was made recently. If you have purchased tickets to a festival, concert, class, theater production, or anything that you needed admittance to then that is where the charge is coming from. If you have any questions regarding which event specifically, ..Read more
I keep getting an error saying my billing address is incorrect
When purchasing tickets online, the billing address entered must match the address on file with the credit card company. This is typically the address where the monthly statements are sent. The rejection message is coming from the bank and not us, so we cannot help resolve this issue. If you ..Read more
I was charged but I never got my tickets
There could be a number different reason this happened. The most common ones are your order did not go through, there’s a hold on your funds (funds can leave an account when put on hold with a credit card processor), or an email was entered incorrectly. Before calling support, check ..Read more