First step is to make sure you have Adobe Acrobat Reader installed, otherwise you will be unable to open the tickets.  To check and make sure you have the latest version, please visit: https://get.adobe.com/reader/

If this does not help, using another computer to see if it helps.  If you are still having difficulty, you can email us at support@purplepass.com or call us at 1-800-316-8559 and have us switch your order to will call.

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