Customer Support
If an event was cancelled, all orders will be automatically refunded. If you received a refund confirmation email, it will indicate if it’s because the event was cancelled. If you are still unsure what is going on, feel free to give us a call at 1-800-316-8559 or email us support@purplepass.com
For orders placed through PayPal, you must contact the event organizer directly for a refund.
Please allow 24-48 hours for the refund confirmation email. Once you’ve received the confirmation email, it can take up to 7-10 days for the funds to appear back on your card.
You will receive a refund confirmation email 24-48 hours after it was processed. Refunds can take 7-10 business days after you have received the refund confirmation email to fall back into your account depending on your bank.
Yes, sometimes your seats can be changed depending on availability and rules set by the event organizer. Contact Purplepass Support at 1-800-316-8559 or email us support@purplepass.com so we can assist.
If you bought tickets to the wrong show time please purchase tickets to the correct time and call us at 1-800-316-8559 or email support@purplepass.com for a refund for the other time.
If you bought tickets and want to upgrade please purchase please purchase tickets for the correct ticket type and call us at 1-800-316-8559 or email support@purplepass.com for a refund on your other order. We will only refund if the ticket amount if it is higher than the original amount.
If you bought tickets to the wrong date please purchase tickets to the correct date and call us at 1-800-316-8559 or email support@purplepass.com so we can process a full refund on the original order. Please be sure to include both order numbers if you are sending us an email.
Unfortunately, as per the terms of the transaction, all sales are final unless the event is cancelled or postponed. You are welcome to sell your tickets or give them to friends or family.
Unfortunately, as per the terms of the transaction, all sales are final unless the event is cancelled or postponed. You are welcome to sell your tickets or give them to friends or family.
Purplepass Ticketing 10981 San Diego Mission Rd. Suite 250 San Diego, CA 92108