A team member from our support staff may have done this.  There are a number of reasons why we do refunds on your behalf:

  • An event is canceled and a customer would like their money back
  • An event was moved to a different date and the customer cannot attend the new date
  • In some cases a customer accidentally bought tickets to the wrong date in a series of events you may be doing. We will then refund the full amount, including service fees, after they have purchased tickets to the correct date.  If this occurs you will see order notes on their new order

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