In the box office, you need to use the “Search Orders” tab.  Search for their order using any of the fields available.  Once you locate their order you will see a refund button.  Select this and their order will be refunded.  Please allow 5-7 business days for a refund to go back to the customer’s card.

where-do-i-go-to-refund-an-order-in-the-box-office

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