How do I create tracking links?

Go to Tools on the main menu and the first option that is already selected is Tracking Links.  There you can enter the code for the tracking link (NOTE: The code cannot have any spaces or special characters such a #, $, %, &, etc.).  The code you use here ..Read more

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How do I view stats for my tracking links?

When you are in “Sales/Stats” go to the “Marketing” tab.  Here you will see a section called “Tracking Codes”.  This will be where you will find any tracking code you have created either through a tracking link or widget.  Keep in mind that the only tracking codes that will show ..Read more

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My tickets show as shipped but I never got them.

You will receive an email notification providing real-time tracking of all shipped orders.  Please refer to this tracking email to find out where your tickets are at.  If they show as delivered but you still have not received them, please contact your service rep, Purplepass support at support@purplepass.com or call ..Read more

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