How does Purplepass defend us in a chargeback?

Unlike most ticketing companies, Purplepass will back you 100% when a chargeback is issued.  After the customer initiates the chargeback with their credit card company, the credit card companies will first contact us to see if it is a valid charge.  We provide them with all information that was collected ..Read more

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What is a chargeback?

A chargeback is when someone contacts their credit card company and claims a transaction done on their credit card is fraudulent.  In some cases, they simply fight it to get rid of an actual valid charge that they did.  Unfortunately we cannot stop people from pursuing a chargeback but we ..Read more

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