How long does it take to receive the refund?

You will receive a refund confirmation email 24-48 hours after it was processed.  Refunds can take 7-10 business days after you have received the refund confirmation email to fall back into your account depending on your bank.

 

 

 

 

 

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How do I change my tickets for another date?

If you bought tickets to the wrong date please purchase tickets to the correct date and call us at 1-800-316-8559 or email support@purplepass.com so we can process a full refund on the original order.  Please be sure to include both order numbers if you are sending us an email.

 

 

 

 

 

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The event was postponed – What should I do now?

Please contact the event organizers if any show becomes postponed.  They will know when the next event will be that you can use your tickets for.  If you are unable to attend the new date, please call us at 1-800-316-8559 or email support@purplepass.com so we can issue a refund.

 

 

 

 

 

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The event was cancelled – What should I do now?

If an event was cancelled, all orders will automatically be refunded.  Please allow 24-48 hours for the refund confirmation email and up to 7-10 days for the funds to appear back on your card.  Please note that as per the terms of the transaction, service fees and shipping fees are ..Read more

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