How can I find out who did a particular refund?

In either the POBO or the DBBO box office versions, you will find this information in the employee log.  This can be found on the box office main menu under “Manage Employees” then in the “Logs”.

If you are using the Mobile Box Office, you can find this information on your ..Read more

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How can I process a refund for a customer?

If you need to process a refund, this can be done through “Search Orders” on your account.  After you log in you will see the “Search Orders” menu item at the top.  Select your event and search for your customer that you wish to refund.  Once you find them, look ..Read more

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What is your policy on service fees?

As per our Terms and Conditions service, service fees and shipping costs (if applicable) are non-refundable.  If an event is canceled or moved to a different date, there is no refund on service fees.

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What is the refund policy?

If the event is cancelled or moved to a different date, we can issue a refund minus the service charge and shipping fee (if applicable), which are not refundable.  Please see our Terms and Conditions for more information on refunds.  This can be found on the main homepage at very ..Read more

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How do I do a refund on assigned seats?

On your account you can do this under “Search Orders”.  Once you locate their order you will see a button that says “Refund”.  Click this and this will refund the order.  A refund confirmation will be automatically emailed within 24-48 hours and funds will be back on the customer’s credit ..Read more

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