In the box office there will be a tab called “Search Orders”. You can search a number of ways for your convenience. You can search via serial number, order number, first name, last name, or last 4 digits of the credit card used to purchase tickets. You can also swipe ..Read more
You have a whole backend order management system at your disposal. This is called “Search Orders”. This is a powerful tool that gives you full access to your orders and allows you to do customer support on the fly. You can easily look up orders from any event, old or ..Read more
We take orders over the phone in our office or customers can mail in check payments. How do I handle these types of orders?
You can handle these types of sales through your account. While logged in, all you need to do is go through the sales process on your event page. During checkout you will have additional options available to you ONLY while logged in. Your customers will not see these options as ..Read more
If you are trying to change your venue map while in “Edit” event and it will not allow you there is one reason this could be happening. Once sales start on an event certain things such as the ability to switch maps becomes disabled. This is to prevent your customers ..Read more
You will receive an email notification providing real-time tracking of all shipped orders. Please refer to this tracking email to find out where your tickets are at. If they show as delivered but you still have not received them, please contact your service rep, Purplepass support at firstname.lastname@example.org or call ..Read more
Typically there are no discounts on large ticket stock orders. However if you are ordering more than 20,000, there may be discounts available. Please consult with your service rep, contact Purplepass support at email@example.com or call (800) 316-8559.
Log into your account on Purplepass. Once you are in, you will see “Profile” at the top. There will be a side menu where you will find “Order History”. This will be where all your orders are that you’ve made since you created your account. Note: If you made any ..Read more