In the box office, you need to use the “Search Orders” tab. Search for their order using any of the fields available. Once you locate their order you will see a refund button. Select this and their order will be refunded. Please allow 5-7 business days for a refund to ..Read more
In the box office there will be a tab called “Search Orders”. You can search a number of ways for your convenience. You can search via serial number, order number, first name, last name, or last 4 digits of the credit card used to purchase tickets. You can also swipe ..Read more
We offer a few different options for our professional wireless Scanners. They will either come with WiFi capabilities or Verizon Cellular internet and Wifi. If you have the scanners with Verizon Cellular internet active then you will not need a WiFi signal at your venue.
Yes you are! To find where to view these go to “Search Orders” on your account. Once you find the order using the search on the left, look at the “Tickets” column. You will see something similar to “0/2”. Of course these numbers will look different depending on how many ..Read more
If you need to look at someone’s order details, this can be done through “Search Orders” on your account. Once you find the customer using the search on the left, look at the “Order actions” column. You will see the “Details” option there. This will show all the details pertaining ..Read more
Yes. There is a reservations mode you can activate on your event while editing it. This option allows your customers to go through the order process and reserve a spot without paying initially. After they reserve, you will see their order/reservation in “Search Orders”. Look up your customer here and ..Read more
As per our Terms and Conditions, we only allow refunds for a few reasons. First reason is if your event moves to a different date or if it is canceled. You customers will have the option to get a refund for a moved event. If it is canceled, the system ..Read more
If you are in need of ticket stock, you can simply order these from your account page under “My Events”. You will see the “Ticket Stock” button on each event. Click on this and you will enter the ticket stock order page. Select what you need and customize the text ..Read more
In most cases you will not need to sign a contract to use Purplepass. The only time a contract is required is when there is a pre-arranged deal.
Wristbands generally take between 1-2 business days to complete and shipped. Once you send us the artwork, we will add it to the wristband and you will need to approve the artwork before we print the order