How can I set it so I absorb the service fees?

This can be easily set in the ticket type options.  You will need to go into the “Options” button and then you will see the option to absorb the fee or pass it to the customer.  By default, service fees will always be passed along to the customer.

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How do I create additional ticket type options?

While creating or editing your event, under Ticket Pricing and Options, you will see your ticket types.  Under this is a button with a + symbol that says “Add Ticket Type”.  Click on this and you will create another ticket type to edit.

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