How do I access my box office interface?

You can access your box office by going to bo.purplepass.com.  You can also access this by going to “My Events”, finding the appropriate event and then clicking on “Day of Event” to the right of your event listing.  After clicking on that you will see an option for the box ..Read more

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How can I process a refund for a customer?

If you need to process a refund, this can be done through “Search Orders” on your account.  After you log in you will see the “Search Orders” menu item at the top.  Select your event and search for your customer that you wish to refund.  Once you find them, look ..Read more

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How do I add a facility fee?

While editing your event go to “Ticket Pricing and Options”.  Next go to the last ticket type you have and look below that.  You will see the “Add Facility Fee” option.  Select that and it will give you the option to set how much of a fee you would like ..Read more

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