The only thing that is required to have on your computer is basic printer drivers. Please get with your service rep or contact customer support at email@example.com or 1-800-316-8559 to discuss how we can help you with this.
After your event, a settlement report will be generated automatically. You will be able to find this under the “Accounting” page. This statement is available for download at any time after your event.
Enter the “Sales/Stats” section of your account and you will be brought to the “Ticket Sales” tab. Select a date range from the top middle where it says “Select the date range”. Choose a single date. After this look below the graph and you will see a purple button to ..Read more
To create a custom report of all data go to the “Tools” section on your account. On the side menu the first thing that will be selected is “Custom Reporting”. Here you will be able to create any type of report that you need. Once you select the type of ..Read more
If you have a smartphone or mobile device you can download your tickets on there and show them at the gate/door of the event. Tickets will be scannable from your devices screen. If you are the ticket purchaser, you can also just bring your ID so you can be checked ..Read more
If your tickets never downloaded then don’t worry. We always email you a confirmation with the print-at-home tickets attached. If you return to the website shortly after purchasing tickets, you will notice a button at the upper right of the website that says “View Receipt” . This will show you ..Read more
There are a few ways to get your email confirmation if you did not get one.
First, always check your spam or junk folder to make sure the email confirmation didn’t go there. If you are sure you did not get the email, go to Purplepass.com, scroll to the bottom, and ..Read more
First step is to make sure you have Adobe Acrobat Reader installed, otherwise you will be unable to open the tickets. To check and make sure you have the latest version, please visit: https://get.adobe.com/reader/
If this does not help, using another computer to see if it helps. If you are still ..Read more