When you are using the POBO and DBBO versions of the box office, you will see the option to adjust this after you enter your settings from the box office. There will be “Enable Email Receipt” check mark box for both cash and credit. NOTE: By default this will already ..Read more
It is entirely up to you when you would like to start and stop selling tickets. We recommend that you keep ticket sales going during your event so it will give your customers another avenue of purchasing tickets. It will allow them to not have to wait in the box ..Read more
On your account, you will find the ability to look up customer data by going to Tools > Export Data > Then start from the top of the form and work your way down. Click “Export Data” and it will start a download with all the information that you ..Read more
If you need a landing page for your customers that show all your current events, we have just the thing for you. We like to call this page the promoter home page. It will show all your events in chronological order and will even let your customers see past events ..Read more
We take orders over the phone in our office or customers can mail in check payments. How do I handle these types of orders?
You can handle these types of sales through your account. While logged in, all you need to do is go through the sales process on your event page. During checkout you will have additional options available to you ONLY while logged in. Your customers will not see these options as ..Read more
A promoter sale is any sale done on your event page while logged into your account. When you are logged into your account, you will be able to buy a ticket just like your customers can through the event page. You will see special options during checkout that are only ..Read more
Yes. There is a reservations mode you can activate on your event while editing it. This option allows your customers to go through the order process and reserve a spot without paying initially. After they reserve, you will see their order/reservation in “Search Orders”. Look up your customer here and ..Read more
For events that are free but and have limited space, you can create a RSVP event so customers can save a spot. This works the same way as you would create a normal event. Create a new event, fill in all event info, then on “Ticket Pricing and Options” you ..Read more
Your customers can have the ability to get a Print-at-Home (P@H), Will Call, or mailing options such as First Class, Priority, and Express all fulfilled by USPS.
While editing your event you will see options towards the bottom of all your ticket types that have these:
As long as you have the “First Class”, “Priority”, and/or “Express” shipping marked, then your customers will have these options available to them when they check out with their tickets. Please not ..Read more