Why was my credit card charged?

There are a number of reasons why your card has been charged.  If you have your event setup to use your own merchant account or PayPal, then you are collecting service fees on our behalf.  Every Monday we automatically collect all current service fees that you have collected the previous ..Read more

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How does Purplepass defend us in a chargeback?

Unlike most ticketing companies, Purplepass will back you 100% when a chargeback is issued.  After the customer initiates the chargeback with their credit card company, the credit card companies will first contact us to see if it is a valid charge.  We provide them with all information that was collected ..Read more

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