When editing your event (by clicking “My Events” and then “Edit” on the event you wish to edit) there is an option in the “Additional Options” section where you can choose to include a personalized message on the order receipt. When you check this option, a text box appears and ..Read more
There are a number of reasons why your card has been charged. If you have your event setup to use your own merchant account or PayPal, then you are collecting service fees on our behalf. Every Monday we automatically collect all current service fees that you have collected the previous ..Read more
This can happen if a customer visits your event page or website using an old tracking link or if they are browsing Purplepass that came from another promoter’s tracking links.
To create a custom report of all data go to the “Tools” section on your account. On the side menu the first thing that will be selected is “Custom Reporting”. Here you will be able to create any type of report that you need. Once you select the type of ..Read more
Unlike most ticketing companies, Purplepass will back you 100% when a chargeback is issued. After the customer initiates the chargeback with their credit card company, the credit card companies will first contact us to see if it is a valid charge. We provide them with all information that was collected ..Read more
Credit card companies allow up to 180 days from the date of purchase to dispute the transaction.
A team member from our support staff may have done this. There are a number of reasons why we do refunds on your behalf:
An event is canceled and a customer would like their money back
An event was moved to a different date and the customer cannot attend the new date
In ..Read more