If you need to look at someone’s order details, this can be done through “Search Orders” on your account. Once you find the customer using the search on the left, look at the “Order actions” column. You will see the “Details” option there. This will show all the details pertaining ..Read more
If you need to process a refund, this can be done through “Search Orders” on your account. After you log in you will see the “Search Orders” menu item at the top. Select your event and search for your customer that you wish to refund. Once you find them, look ..Read more
You have a whole backend order management system at your disposal. This is called “Search Orders”. This is a powerful tool that gives you full access to your orders and allows you to do customer support on the fly. You can easily look up orders from any event, old or ..Read more
While editing your event, go to “Ticket Pricing and Options”. On each ticket type that you have you will see an options button. Go into this and you will find the option to absorb the fees. You will want to select this and then “Update Options”. Next go to the ..Read more
This can be easily set in the ticket type options. You will need to go into the “Options” button and then you will see the option to absorb the fee or pass it to the customer. By default, service fees will always be passed along to the customer.
When creating or editing any event, you will find this in the “Additional Options” near the bottom. Look for “Add a custom notice or terms and conditions to the transaction”. Once you select and fill in your terms and conditions, you will have the option to require your customers to ..Read more
You can do this by going into your account under “Search Orders”. Once you locate the customer’s order you will see a “Reassign” button on their listing. Click on this and it will bring up the seating map with their current seats.
Select the seat you wish to move them to ..Read more
Yes, every ticket will clearly show the section, row/table and seat number.
Simply Open up seat properties by clicking on a single seat. Once this is open you will see “Upload Seat Preview”. Click the button beside this and it will allow you choose an image of your choice to upload. After it uploads, hit “Update” and it will post the picture ..Read more