Is my credit card information safe on Purplepass?

For all transmission of data, we use 256bit SSL Encryption.  This is bank-level encryption that ensures all of your sensitive information is protected from hackers while we are transmitting it to the credit card companies.  We do not store any sensitive credit card information on our system.  For event organizers ..Read more

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Why was my credit card charged?

There are a number of reasons why your card has been charged.  If you have your event setup to use your own merchant account or PayPal, then you are collecting service fees on our behalf.  Every Monday we automatically collect all current service fees that you have collected the previous ..Read more

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When and how do I get paid if you process credit cards?

If you use Purplepass to process credits cards, then you will always be paid the following Thursday after your event by mailed check, direct deposit wire, or eCheck. See “What settlement options do you offer?” for more information about different options on settling out.

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How do I setup my own credit card processing?

If you have your own merchant account or PayPal account, you can use these to accept payment from customers.  Using your own credit card processing is a great option since all funds will go directly to you as tickets are sold rather than having to wait until after the event ..Read more

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How does Purplepass defend us in a chargeback?

Unlike most ticketing companies, Purplepass will back you 100% when a chargeback is issued.  After the customer initiates the chargeback with their credit card company, the credit card companies will first contact us to see if it is a valid charge.  We provide them with all information that was collected ..Read more

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What is a chargeback?

A chargeback is when someone contacts their credit card company and claims a transaction done on their credit card is fraudulent.  In some cases, they simply fight it to get rid of an actual valid charge that they did.  Unfortunately we cannot stop people from pursuing a chargeback but we ..Read more

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