For all transmission of data, we use 256bit SSL Encryption. This is bank-level encryption that ensures all of your sensitive information is protected from hackers while we are transmitting it to the credit card companies. We do not store any sensitive credit card information on our system. For event organizers ..Read more
To add or change the credit card you have on file with us, go to the “Settings” page at the upper right then “Billing Info” on the left menu. Here is where you can add or change the current card on file. If the card information is not valid or ..Read more
There are a number of reasons why your card has been charged. If you have your event setup to use your own merchant account or PayPal, then you are collecting service fees on our behalf. Every Monday we automatically collect all current service fees that you have collected the previous ..Read more
When you opt to use your own merchant account or PayPal we require a credit card on file. By using your own credit card processor, all monies will go directly to you, including service fees. We bill the credit card on file for reimbursement of service fees you collected on ..Read more
If you use Purplepass to process credits cards, then you will always be paid the following Thursday after your event by mailed check, direct deposit wire, or eCheck. See “What settlement options do you offer?” for more information about different options on settling out.
If you have your own merchant account or PayPal account, you can use these to accept payment from customers. Using your own credit card processing is a great option since all funds will go directly to you as tickets are sold rather than having to wait until after the event ..Read more
After clicking “Settings” on the upper right above the main menu, click “Billing Info” on the left menu. On this page you can add a credit card along with its billing address.
Unlike most ticketing companies, Purplepass will back you 100% when a chargeback is issued. After the customer initiates the chargeback with their credit card company, the credit card companies will first contact us to see if it is a valid charge. We provide them with all information that was collected ..Read more
Credit card companies allow up to 180 days from the date of purchase to dispute the transaction.
A chargeback is when someone contacts their credit card company and claims a transaction done on their credit card is fraudulent. In some cases, they simply fight it to get rid of an actual valid charge that they did. Unfortunately we cannot stop people from pursuing a chargeback but we ..Read more