Unlike most ticketing companies, Purplepass will back you 100% when a chargeback is issued. After the customer initiates the chargeback with their credit card company, the credit card companies will first contact us to see if it is a valid charge. We provide them with all information that was collected ..Read more
Credit card companies allow up to 180 days from the date of purchase to dispute the transaction.
Please contact your service rep, Purplepass support at email@example.com or call (800) 316-8559. Wristbands are available in 7 different colors and can be customized with your own text, artwork, logos, sponsors, etc. Please have a credit card on file so they may process the order when ready.
When purchasing tickets online, the billing address entered must match the address on file with the credit card company. This is typically the address where the monthly statements are sent. The rejection message is coming from the bank and not us, so we cannot help resolve this issue. If you ..Read more
If you were using a debit card and there were declined transactions, sometimes the banks will put a temporary hold on the funds which appear to be charges. These are only temporary and will automatically go away within a few days. If it has been longer than a 4-5 days ..Read more
Purplepass is an event ticketing platform. If you have purchased tickets to a festival, concert, class, theater production, or anything that you needed admittance to then that is where the charge is coming from. If you have any questions regarding which event specifically, please email us at firstname.lastname@example.org or give us ..Read more
Log into your account on Purplepass. Once you are in, you will see “Profile” at the top. There will be a side menu where you will find “Billing Info”. This will be where you can edit or remove any credit card information you registered with us when signing up as ..Read more
Log into your account on Purplepass. Once you are in, you will see “Profile” at the top. There will be a side menu where you will find “Billing Info”. This will be where you can edit any credit card information you registered with us when signing up as a user.