Is my credit card information safe on Purplepass?

For all transmission of data, we use 256bit SSL Encryption.  This is bank-level encryption that ensures all of your sensitive information is protected from hackers while we are transmitting it to the credit card companies.  We do not store any sensitive credit card information on our system.  For event organizers ..Read more

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What is a chargeback?

A chargeback is when someone disputes a charge to the credit card company they are using.  People will dispute these for different reasons, some of them being they did not authorize the charge, they didn’t receive the product they paid for, or some other fraudulent reason.  The credit card company ..Read more

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Why was my credit card charged?

There are a number of reasons why your card has been charged.  If you have your event setup to use your own merchant account or PayPal, then you are collecting service fees on our behalf.  Every Monday we automatically collect all current service fees that you have collected the previous ..Read more

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How do I setup my own credit card processing?

If you have your own merchant account or PayPal account, you can use these to accept payment from customers.  Using your own credit card processing is a great option since all funds will go directly to you as tickets are sold rather than having to wait until after the event ..Read more

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