What is a chargeback?

A chargeback is when someone disputes a charge to the credit card company they are using.  People will dispute these for different reasons, some of them being they did not authorize the charge, they didn’t receive the product they paid for, or some other fraudulent reason.  The credit card company ..Read more

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How does Purplepass defend us in a chargeback?

Unlike most ticketing companies, Purplepass will back you 100% when a chargeback is issued.  After the customer initiates the chargeback with their credit card company, the credit card companies will first contact us to see if it is a valid charge.  We provide them with all information that was collected ..Read more

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What is a chargeback?

A chargeback is when someone contacts their credit card company and claims a transaction done on their credit card is fraudulent.  In some cases, they simply fight it to get rid of an actual valid charge that they did.  Unfortunately we cannot stop people from pursuing a chargeback but we ..Read more

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