In the box office, you need to use the “Search Orders” tab. Search for their order using any of the fields available. Once you locate their order you will see a refund button. Select this and their order will be refunded. Please allow 5-7 business days for a refund to ..Read more
You may check out what hardware is available for rent by going to our hardware page on Purplepass. Here will show all the latest equipment and pricing. You can also get with your service rep or contact customer support at firstname.lastname@example.org or 1-800-316-8559 to discuss how we can help you ..Read more
Rental and leasing options are available. Please contact your service rep or email email@example.com to discuss a plan.
OBO – Online Box Office (free)
This box office configuration is our lite version. If you only plan on only taking payment then this is the box office for you. You will have the capability to use a USB credit card swipe and can also scan tickets with a USB scanner. ..Read more
Shipping through the mail will have cutoff times in our system due to the amount of time it takes to print and ship off the order. These times are based off when your event starts. Cutoff times are as follows:
First Class – 14 days
Priority – 1 week
Express – 4 days
To view all the seating maps available to you go to “My Venues” at the top menu bar. These are all the maps that you can use for your events. If you don’t see your map on “My Venues” please contact your service rep for assistance.
There are three types of ticket widgets available. You can choose between a single event, a list of all events, or an event calendar. The single event widget will start on all your ticket selections available. The list of all events will display your events in chronological order with the ..Read more
After your event, a settlement report will be generated automatically. You will be able to find this under the “Accounting” page. This statement is available for download at any time after your event.
We have the similar colors that are available to ticket stock. The colors to choose from are pink, purple, yellow, orange, red, green, and blue.