Creating a map with a seating map is an easy task. Make sure you have a seating map uploaded to your account. Contact your service rep on how to get a seating map. Once you have one on your account, all you have to do is create a new event ..Read more
First you need to decide if you would like this to be on your master map under “My Venues” or a map on a particular event. If you edit the master map, all future events that are not currently using it will have the changes. If you edit a map ..Read more
I saw another company do assigned seating through Purplepass at the same venue I am using – Can we use the same seating template?
Of course! The only thing we would need from you is to let us know the price and name of each section so we can update the map to your event. Contact your account rep or give us a call at 1-800-316-8559 so we can copy the map over to ..Read more
We will build your seating maps at no cost for your venues. All you need to do is send us the seating chart and we will build and add the map to your account typically within 24 hours. Future updates and modifications to the maps can be done yourself at ..Read more
Venue maps are usually built within 24 hours. However, it sometimes could take longer depending on the size and complexity of the map. Please contact your account rep or give us a call at 1-800-316-8559 so we can help you get your map built and added to your account.
To protect the integrity of the seating assignments, once seats have been sold for an event with assigned seating, the map cannot be changed. If you need to make changes, you can modify the seating map by clicking the Venue button for that event.
Creating an event with a seating map is an easy task. Make sure you have a seating map uploaded to your account. Contact your service rep on how to get a seating map. Once you have one on your account all you have to do is create a new event ..Read more
On your account you can do this under “Search Orders”. Once you locate their order you will see a button that says “Refund”. Click this and this will refund the order. A refund confirmation will be automatically emailed within 24-48 hours and funds will be back on the customer’s credit ..Read more
You can do this by going into your account under “Search Orders”. Once you locate the customers order you will see a “Reassign” button on their listing. Click on this and it will bring up the seating map with their current seats. To reassign them, you need to click on ..Read more
Yes, of course. Every ticket will clearly show which seat and row they are in. It will also show the name of the seat section or ticket type name.