If you were using a debit card and there were declined transactions, sometimes the banks will put a temporary hold on the funds which appear to be charges. These are only temporary and will automatically go away within a few days. If it has been longer than a 4-5 days ..Read more
Purplepass is an event ticketing platform. If you have purchased tickets to a festival, concert, class, theater production, or anything that you needed admittance to then that is where the charge is coming from. If you have any questions regarding which event specifically, please email us at firstname.lastname@example.org or give us ..Read more
For security reasons, all shipped ticket orders must be mailed to the billing address on the credit card. Unfortunately we cannot have the tickets shipped to a 3rd party address.
Certain shipping options will expire due to the time the order will take to get to you and the time left before an event starts. For example, a First Class mail order option will expire 14 days out from the start of the event so you have time to receive ..Read more
It depends on which options are available to you but it can range anywhere from 3-14 days to arrive. Once your order is printed and shipped, you will receive an email notifying you. If your tickets have not arrived in the time they should, please contact us at 1-800-316-8559 so ..Read more
Depending on which options the event organizers select but the options can range from First Class Mail, Priority mail, Priority Express, will call, and finally print-at-home (eTickets). The prices are below:
Shipped – First Class (Up to 14 days): $0.99
Shipped – Standard (7-10 Days): $5.95
Shipped – Expedited (2-3 Days) : $21.95
You may assign the will call tickets to any name when you place your order. Alll you have to do is put the person’s name as the ticket holder. As long as they bring their ID, they will be able to pick up the tickets without any trouble.
If you would like to change the name on the will call order, send us an email at email@example.com or give us a call at 1-800-316-8559. If you are sending us an email, please make sure to include your order number, the last 4 digits on your credit card, and ..Read more
Typically all will call tickets have to be picked up at the same time. If you are the ticket buyer but you are not going to be the first person to arrive, you should put their name as the ticket holder. This way the first person to arrive will be ..Read more
You may assign the will call tickets to any name. Make sure the name is in your children’s name. If your children do not have ID, then choosing print-at-home is recommended if the option is available. If print-at-home is not available, then you would need to pick up the tickets ..Read more