There could be a number different reason this happened.  The most common ones are your order did not go through, there’s a hold on your funds (funds can leave an account when put on hold with a credit card processor), or an email was entered incorrectly.  Before calling support, check your spam or junk folder to be sure your confirmation email isn’t there. Please contact us or call us at 1-800-316-8559 if you have any questions regarding this issue.






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