On your account you can do this under “Search Orders”.  Once you locate their order you will see a button that says “Refund”.  Click this and this will refund the order.  A refund confirmation will be automatically emailed within 24-48 hours and funds will be back on the customer’s credit card typically within 7-10 days.

 

 

 

 

 

Leave a Reply

Your email address will not be published. Required fields are marked *