How do I order wristbands?

Please contact your service rep, Purplepass support at support@purplepass.com or call (800) 316-8559.  Wristbands are available in 7 different colors and can be customized with your own text, artwork, logos, sponsors, etc.   Please have a credit card on file so they may process the order when ready.

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How do I order assigned seating ticket stock?

Please contact your service rep, Purplepass support at support@purplepass.com or call (800) 316-8559.  Let them know you would like the ticket stock for your assigned seating event and they will take care of the order for you.   Please have a credit card on file so they may process the order ..Read more

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My tickets show as shipped but I never got them.

You will receive an email notification providing real-time tracking of all shipped orders.  Please refer to this tracking email to find out where your tickets are at.  If they show as delivered but you still have not received them, please contact your service rep, Purplepass support at support@purplepass.com or call ..Read more

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Where can I find the sequential tracking number?

The sequential tracking number will always be at the top of each ticket.  This number is sequential across all ticket stock ordered for each event.  If you order 500 tickets then 2 weeks later order another 1000 tickets, the second order will start at 501.

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