What is your policy on service fees?

As per our Terms and Conditions service, service fees and shipping costs (if applicable) are non-refundable.  If an event is canceled or moved to a different date, there is no refund on service fees.

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What is a chargeback?

A chargeback is when someone contacts their credit card company and claims a transaction done on their credit card is fraudulent.  In some cases, they simply fight it to get rid of an actual valid charge that they did.  Unfortunately we cannot stop people from pursuing a chargeback but we ..Read more

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What is the refund policy?

If the event is cancelled or moved to a different date, we can issue a refund minus the service charge and shipping fee (if applicable), which are not refundable.  Please see our Terms and Conditions for more information on refunds.  This can be found on the main homepage at very ..Read more

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