How long does it take to receive the refund?

You will receive a refund confirmation email 24-48 hours after it was processed.  Refunds can take 7-10 business days after you have received the refund confirmation email to fall back into your account depending on your bank.

 

 

 

 

 

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Can I change my seats to another location?

Yes, sometimes your seats can be changed depending on availability and rules set by the event organizer.  Contact Purplepass Support at 1-800-316-8559 or email us support@purplepass.com so we can assist.

 

 

 

 

 

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How do I upgrade or change my ticket type?

If you bought tickets and want to upgrade please purchase please purchase tickets for the correct ticket type and call us at 1-800-316-8559 or email support@purplepass.com for a refund on your other order.  We will only refund if the ticket amount if it is higher than the original amount.

 

 

 

 

 

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How do I change my tickets for another date?

If you bought tickets to the wrong date please purchase tickets to the correct date and call us at 1-800-316-8559 or email support@purplepass.com so we can process a full refund on the original order.  Please be sure to include both order numbers if you are sending us an email.

 

 

 

 

 

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