Where is the will call window?

Not all events will have a will call unless they have a will call option available.  The box office window is typically located near the entrance of the event. Please contact the event organizers beforehand if you have any questions regarding their will call line.

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My tickets never downloaded after I purchased them

If your tickets never downloaded then don’t worry.  We always email you a confirmation with the print-at-home tickets attached.   If you return to the website shortly after purchasing tickets, you will notice a button at the upper right of the website that says “View Receipt” . This will show you ..Read more

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I never got my email confirmation

There are a few ways to get your email confirmation if you did not get one.

First, always check your spam or junk folder to make sure the email confirmation didn’t go there.  If you are sure you did not get the email, go to Purplepass.com, scroll to the bottom, and ..Read more

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What is Adobe Acrobat Reader?

Adobe Acrobat reader is a free program that is widely used worldwide to view and print out PDF documents.   We use PDF files for the print-at-home tickets so they can be easily viewed and printed on any type of computer or mobile device.  We always suggest you use the latest ..Read more

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I lost my ticket, now what?

There are many ways to access your tickets.  First, a copy of your tickets would be attached to the email confirmation that was sent to you.  If you do not have your confirmation email, you can have it resent to you.  To do this, go to Purplepass.com, scroll down to ..Read more

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