How does Purplepass defend us in a chargeback?

Unlike most ticketing companies, Purplepass will back you 100% when a chargeback is issued.  After the customer initiates the chargeback with their credit card company, the credit card companies will first contact us to see if it is a valid charge.  We provide them with all information that was collected ..Read more

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Who handles refunds?

The venue or event promoter makes the final decision on whether or not to issue a refund. Purplepass assumes no responsibility for making any such decision, and will have no responsibility to issue refunds. If a refund is issued, Purplepass will issue refunds for all online and telephone purchases. If ..Read more

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