Ticket types classified as non-inventory items will not count towards ticket inventory or venue capacity. You have the ability to view non-inventory sales separate from total sales figures right from your homepage. Non-inventory items would be considered add-on items besides a ticket or festival pass, i.e. drinks, food , merchandise ..Read more
Yes, just go to the Search Orders tab. From there select “Transfer” next to the order you would like to move to a different date.
To transfer a customer’s order from one event to another, go to Search Orders, select the event or search to find their order, then click the ..Read more
Why is it not allowing me to transfer a ticket? (group pass, different price, event from another promoter)?
We do not allow for the capability to transfer tickets from a group pass, to tickets that are a different price, and if it is an event that is owned by a different promoter account.
While editing your event, one of the first things you will see after where you can edit the title is the Shortcut URL. You may use anything you wish in here as long as it is not currently in use. If you are using a URL that has been used ..Read more
On the day of the event, how do I scan tickets? (quick summary then link to the main articles about this)
There are 3 different ways to scan tickets through us
Free Scanning app
We have a free scanning app available on the App Store or Google Play. This will work on any Apple or Android device. This simply uses the device’s built in camera to identify the barcode in our system.
If ..Read more
If you are in need of ticket stock, you can simply order these from your account page under “My Events”. You will see the “Ticket Stock” button on each event. Click on this and you will enter the ticket stock order page. Select what you need and customize the text ..Read more
On the top menu, go to “Tools” and on the left tool menu there is an option for “Ticket Widgets.” After choosing this option a page will pop up giving you options for the ticket widget – you can customize color, which event(s) customers can buy tickets for, widget size ..Read more
You can access this by going to your event page then copy and paste the URL in your browser.
Is this URL too long? No need to worry.
You may create a custom Purplepass URL shortcut. When posting/editing your event, you will see a Short-cut URL option under the “The Basics” section. ..Read more
Payouts happen on the following Thursday after your event. There are 4 different ways you can get paid for your event through Purplepass. We will demonstrate all methods here. Keep in mind, if you would like to switch to a different payment method, please contact your service rep or email ..Read more
After clicking “Settings” on the upper right above the main menu, click “Billing Info” on the left menu. On this page you can add a credit card along with its billing address.