What is an eCheck settlement?

This is a printable check that is emailed to you instead of a traditional mailed paper check.  The advantage of this is that it comes instantly instead of waiting for the check to be delivered through the mail.  Since it is a fairly new technology, some banks might not be ..Read more

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Why was my credit card charged?

There are a number of reasons why your card has been charged.  If you have your event setup to use your own merchant account or PayPal, then you are collecting service fees on our behalf.  Every Monday we automatically collect all current service fees that you have collected the previous ..Read more

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Where can I view my billing statements?

Billing statements can all be found in one place.  On your account, go to “Accounting” at the upper right then click on “Charges/Invoices” on the left menu.  Here is where you will find everything that has been charged to your card or account.

 

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When and how do I get paid if you process credit cards?

If you use Purplepass to process credits cards, then you will always be paid the following Thursday after your event by mailed check, direct deposit wire, or eCheck. See “What settlement options do you offer?” for more information about different options on settling out.

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How do I setup my own credit card processing?

If you have your own merchant account or PayPal account, you can use these to accept payment from customers.  Using your own credit card processing is a great option since all funds will go directly to you as tickets are sold rather than having to wait until after the event ..Read more

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