Where can I view my settlement report?

After your event, a settlement report will be generated automatically.  You will be able to find this under the “Accounting” page.  This statement is available for download at any time after your event.

Read More

Is my credit card information safe on Purplepass?

For all transmission of data, we use 256bit SSL Encryption.  This is bank-level encryption that ensures all of your sensitive information is protected from hackers while we are transmitting it to the credit card companies.  We do not store any sensitive credit card information on our system.  For event organizers ..Read more

Read More

What is a withholding?

This typically only applies for events with $20,000+ in ticket sales.  A withholding is when Purplepass issues a settlement payment to a promoter but withhold a portion of the money.  Usually this is 5% of the total amount due.  For example, if you are due $40,000 for ticket sales, we ..Read more

Read More

What is a chargeback?

A chargeback is when someone disputes a charge to the credit card company they are using.  People will dispute these for different reasons, some of them being they did not authorize the charge, they didn’t receive the product they paid for, or some other fraudulent reason.  The credit card company ..Read more

Read More