As long as you have set the quantity of tickets that are available to be sold on each ticket type on your event settings (located in “Edit” on “My Events” on your account) then you will have no issues with overselling an event.
In your box office settings you will see an “Inventory Management” section. This is where you are given options to deduct tickets from your inventory and prevent over selling of tickets.
Printing: This is where you pre print your own tickets for your event. This is if you plan on selling your tickets at another location, through another person, or just want to have tickets ready to go in your box office.
Admitting: If you admit you are telling the system that ..Read more
Mobile Box Office (MBO)
These will automatically be tracked individually. You will be able to see the stats for this by going into your “Sales/Stats” page on your account through the website. Go to the “Box Office” tab and you will find all the stations named by what is labeled on ..Read more
Where can I view the complete action log of everything that is going on in the box office? (POBO and DBBO only)
In both the POBO and DBBO versions of the box office you will be able to look at this log under the “Manage Employees” button on the menu screen of the box office. Once here, go to “Employee Log” and you will find what you are looking for.
Instead of printing receipts, I want to allow customers to enter their email address and have their receipt emailed. Is this possible?
When you are using the POBO and DBBO versions of the box office, you will see the option to adjust this after you enter your settings from the box office. There will be “Enable Email Receipt” check mark box for both cash and credit. NOTE: By default this will already ..Read more
You can control who pays fees from the Settings page in the box office. If you’re already on the box office page for your event then the settings button will be in the upper right corner. Click on this and it will bring you to all the box office settings. ..Read more
In the box office, you need to use the “Search Orders” tab. On the left side under the search fields you will see a few buttons there. If you click on “Guest List” it will show the complete list.
In the box office, you need to use the “Search Orders” tab. Search for their order using any of the fields available. Once you locate their order you will see a refund button. Select this and their order will be refunded. Please allow 5-7 business days for a refund to ..Read more
In the box office there will be a tab called “Search Orders”. You can search a number of ways for your convenience. You can search via serial number, order number, first name, last name, or last 4 digits of the credit card used to purchase tickets. You can also swipe ..Read more