Purplepass Support Categories
Assigned Seating(40)
- How do I add special notes or a message to the customer when putting holds on a seat?
- I saw another company do assigned seating through Purplepass at the same venue I am using – Can we use the same seating template?
- Is there a cost to have Purplepass build my seating map?
- How long does it take for you to build my map?
- Why is it not letting me change my seating map to a different template?
Box office & Day of event(47)
- Where can I access all of the box office sales details on the main website?
- How can I find out how many people have entered the event?
- How do I view sales stats by each terminal?
- Can I use my own merchant account through the box office?
- What methods of payments can be accepted through the box office?
Creating, Editing and Managing Events(50)
- I want certain tickets to go on sale and have the sale stop at certain times. How do I set special start/stop times for various ticket types?
- How can I add a description and social marketing links to my promoter page?
- Is there a page where it shows all of my upcoming events?
- Am I able to see if a customer’s tickets were used at the event?
- Where can I view details about a particular order?
Getting Started(25)
Integration and Branding(31)
- How do I have music start playing automatically when my event page loads?
- Is there a limit to the number of videos I can add to my event page?
- How do I add a YouTube or Vimeo video to my event page on Purplepass?
- How do I add a special message to a customer after they purchase tickets?
- How do I add sponsors to my digital print-at-home etickets?
Marketing(29)
- How many different guest list widgets can I create?
- What does the guest list widget do and how does it help me as a night club?
- In what ways can the integrated guest list feature be used for marketing purposes?
- What are advanced pricing rules and how can I use them to help market my event?
- What is the purpose of tracking-only coupon codes?
Order Questions(39)
- How do I use the coupon/discount code I was given?
- When I am trying to check out, I see a message saying it’s waiting for Facebook and then it gets stuck
- How can I determine if a ticket I bought from a 3rd party is valid?
- Why is there a limit on the number of tickets I can purchase?
- Why did the ticket prices change?
Payments, Settlements & Billing(26)
- Why were fees charged to me? I thought your service was free for event organizers!
- What is “Charges / Credits” at the bottom of my settlement report?
- Where can I view my settlement report?
- Is my credit card information safe on Purplepass?
- When I try to add a card on file, it keeps saying my billing address is wrong.
Refunds and Exchanges(13)
- I never requested a refund! Why did I get an email saying my order was refunded?
- How do I get a refund if I paid by PayPal
- I was told my order was refunded but I haven’t received the refund or any confirmation yet
- How long does it take to receive the refund?
- Can I change my seats to another location?