• Support Home
  • For Customers
  • For Event Organizers
  • Release Notes
  • Our Blog
  • Contact Us

Purplepass Support

  • Support Home
  • For Customers
  • For Event Organizers
  • Release Notes
  • Our Blog
  • Contact Us

Purplepass Support Categories

Account Questions(7)

  • I need to remove an old/expired credit card?
  • How do I add a credit card on file?
  • How do I update my personal information
  • How do I change my email address?
  • How do I access previous orders I’ve placed?

Assigned Seating(40)

  • How do I add special notes or a message to the customer when putting holds on a seat?
  • I saw another company do assigned seating through Purplepass at the same venue I am using – Can we use the same seating template?
  • Is there a cost to have Purplepass build my seating map?
  • How long does it take for you to build my map?
  • Why is it not letting me change my seating map to a different template?

Box office & Day of event(47)

  • Where can I access all of the box office sales details on the main website?
  • How can I find out how many people have entered the event?
  • How do I view sales stats by each terminal?
  • Can I use my own merchant account through the box office?
  • What methods of payments can be accepted through the box office?

Creating, Editing and Managing Events(50)

  • I want certain tickets to go on sale and have the sale stop at certain times. How do I set special start/stop times for various ticket types?
  • How can I add a description and social marketing links to my promoter page?
  • Is there a page where it shows all of my upcoming events?
  • Am I able to see if a customer’s tickets were used at the event?
  • Where can I view details about a particular order?

Flex Passes(1)

  • How do I create a flex pass?

Getting Started(25)

  • Test
  • How do I prevent merchandise I am selling online from affecting my venue capacity?
  • Can orders be transferred to another event?
  • Why is it not allowing me to transfer a ticket? (group pass, different price, event from another promoter)?
  • How do I create a short URL that is easy to put on flyers?

Integration and Branding(31)

  • How do I have music start playing automatically when my event page loads?
  • Is there a limit to the number of videos I can add to my event page?
  • How do I add a YouTube or Vimeo video to my event page on Purplepass?
  • How do I add a special message to a customer after they purchase tickets?
  • How do I add sponsors to my digital print-at-home etickets?

Marketing(29)

  • How many different guest list widgets can I create?
  • What does the guest list widget do and how does it help me as a night club?
  • In what ways can the integrated guest list feature be used for marketing purposes?
  • What are advanced pricing rules and how can I use them to help market my event?
  • What is the purpose of tracking-only coupon codes?

Order Questions(39)

  • How do I use the coupon/discount code I was given?
  • When I am trying to check out, I see a message saying it’s waiting for Facebook and then it gets stuck
  • How can I determine if a ticket I bought from a 3rd party is valid?
  • Why is there a limit on the number of tickets I can purchase?
  • Why did the ticket prices change?

Payments, Settlements & Billing(26)

  • Why were fees charged to me? I thought your service was free for event organizers!
  • What is “Charges / Credits” at the bottom of my settlement report?
  • Where can I view my settlement report?
  • Is my credit card information safe on Purplepass?
  • When I try to add a card on file, it keeps saying my billing address is wrong.

Refunds and Exchanges(13)

  • I never requested a refund! Why did I get an email saying my order was refunded?
  • How do I get a refund if I paid by PayPal
  • I was told my order was refunded but I haven’t received the refund or any confirmation yet
  • How long does it take to receive the refund?
  • Can I change my seats to another location?

Reporting and Stats(9)

  • Why does my revenue not add up correctly based on the number of tickets sold?
  • Where can I download a one day PDF sales report?
  • How can I see where my customers are coming from?
  • How do I view stats for my tracking links?
  • How do I view stats from a certain time period?

Security and Privacy(7)

  • Do you share information with anyone?
  • What is your policy for cookies?
  • What information is collected?
  • Is Purplepass SSL encrypted?
  • Is it safe to use my credit card through the website?

Terms, Policies and Security(9)

  • How come my customers weren’t refunded service fees when my event was cancelled?
  • What is your policy on service fees?
  • What is your privacy policy?
  • How long does a customer have the ability to dispute a credit card charge?
  • What is a chargeback?

Ticket Stock and Wristbands(17)

  • What is the turnaround time for wristbands?
  • What colors are available?
  • How do I order wristbands?
  • How do I order assigned seating ticket stock?
  • Can I order tickets for more than one event at the same time?

Support Categories

  • Account Questions 7
  • Assigned Seating 40
  • Box office & Day of event 47
  • Creating, Editing and Managing Events 50
  • Flex Passes 1
  • Getting Started 25
  • Integration and Branding 31
  • Marketing 29
  • Order Questions 39
  • Payments, Settlements & Billing 26
  • Refunds and Exchanges 13
  • Reporting and Stats 9
  • Security and Privacy 7
  • Terms, Policies and Security 9
  • Ticket Stock and Wristbands 17

Popular Topics

  • How do I add special notes or a message to the customer when putting holds on a seat?
  • How do I create a short URL that is easy to put on flyers?
  • How do I use the coupon/discount code I was given?
  • Is it safe to use my credit card through the website?
  • Is Purplepass SSL encrypted?

Latest Topics

  • Test
  • How do I create a flex pass?
  • How do I prevent merchandise I am selling online from affecting my venue capacity?
  • Can orders be transferred to another event?
  • Why is it not allowing me to transfer a ticket? (group pass, different price, event from another promoter)?

Purplepass

  • Support Home
  • Terms & Conditions
  • Privacy Policy


           

ADDRESS

Purplepass Ticketing
10981 San Diego Mission Rd.
Suite 250
San Diego, CA 92108

CONTACT US


First Name*
Last Name*
Lead Source
Email*
Phone*
 
  • Support Home
  • For Customers
  • For Event Organizers
  • Release Notes
  • Our Blog
  • Contact Us
© Copyright, Purplepass 2015