After selecting your tickets and adding to cart, the next screen is where you can input the discount code you have. Click apply and it will activate the code.
Category: Order Questions
Customer Support
When I am trying to check out, I see a message saying it’s waiting for Facebook and then it gets stuck
The most common reason for this is a popup blocker. Sometimes the event organizer will request you to Like their page on Facebook. In order to this, a window will appear asking you to login to your Facebook account. If that window is being blocked, it may appear you are ..Read more
How can I determine if a ticket I bought from a 3rd party is valid?
We never suggest purchasing tickets through any unauthorized outlet. There is no way to guarantee a print-at-home ticket that was sold to you wasn’t sold to several other people.
Why is there a limit on the number of tickets I can purchase?
Promoters limit the number of tickets so there are no reselling of tickets from scalpers. Also, this minimizes the potential of fraud and ensure everyone has fair access to available tickets.
Why did the ticket prices change?
Many times tickets are discounted at the beginning encourage people to buy early. As time passes, it is common for ticket prices to increase. Ticket prices are subject to change at any time and once they are changed, we are not able to sell tickets at any other price.
What should I do if the event is sold out?
If an event is sold out there is nothing else that can be done. However, sometimes the event organizers release additional tickets so we suggest checking back periodically to see if more have become available. We also suggest following the event organizer on Facebook and/or Twitter since they will usually ..Read more
How do I know if my order went through successfully?
When an order completes you will get a prompt to print out your tickets. You will also receive an email confirmation. If your tickets did not download and you never got an email confirmation, check your credit card to see if you were charged. If you were not not charged, ..Read more
Sometimes American Express and Discover are supported and sometimes they are not – Why?
When credit card processing is ran through us, we accept all forms of credit card payment. However, sometimes event organizers choose to use their own credit card processing account and sometimes they are not setup to accept American Express and/or Discover. It is recommended to try Visa or MasterCard as ..Read more
I keep getting a message saying my 10 minutes has expired
In order to prevent tickets from being held indefinitely in the cart and ensure that everyone has fair access to tickets, there is a 10 minute time limit for all purchases. You will see a timer counting down on the shopping cart showing how much time is left before your ..Read more
Do I need to have a PayPal account to checkout through PayPal
This depends on the type of account and configuration of the event organizer. Although sometimes a PayPal account is not required, typically you will be required to have one.